Top Features to Look for in a Retail Touchscreen Kiosk

Here is a comprehensive list of must-have touchscreen kiosk features and the role they play to ensure smooth customer experience in a retail environment: 

• Display Touch-Sensitivity: For a quick and smooth interface, a large or at least medium-sized kiosk touchscreen that offers optimal clarity and brightness is important. In terms of high responsiveness, PCAP touch capabilities and multi-touch support enable users to interact freely as if they were using their smartphones. 

• Processors: While the touchscreen’s sensitivity proves vital for registering the user input, the processors of the retail touchscreen are responsible for breaking down the input, keeping the transaction going. This touchscreen kiosk feature is among the most important ones for order processing. Therefore, before investing in the self-service device, retailers must consider the number of cores and threads of the processor to power optimal performance. 

• Operating System (OS) Support: Like processor speed at the hardware level, the efficiency of the OS is equally vital for supporting an efficient retail ERP software, which connects every operations module of the retail business with each other, enabling instant inventory and sales record update, which, in other words, is order processing. It is worth noting that the ISA of the processor determines the OS-compatibility of the retail touchscreen kiosk. So, it is best to check for OS support before investing in a self-check-out retail automation billing terminal. 

• RAM, Storage Capacity, & Storage Expansion Option: These features are primarily responsible for quick access to edge data stored in the retail touchscreen kiosk. One of the key edge data use cases is pulling up offers and helping with loyalty point redemption for regular customers, even during downtimes. However, a lot of the aspects of the transaction are made possible by the offline capabilities of the OS. 

• Network Configurations:  Thanks to the network options, the retail touchscreen can perform online functions at optimal speed. Thus, it is essential to have multiple networking options, i.e., network redundancy, in a self-service retail touchscreen kiosk for seamless transactions that keep queues moving. 

• I/O Diversity: It is important for retailers to ensure that the kiosk model they are opting for has multiple USB, Serial, and LAN Ports for connecting peripherals and network connectivity options like Ethernet. 

• TPM Support: Given that the edge data of the touchscreen kiosks consists of customers’ personal details, data security at the software as well as the hardware level is crucial. TPM support helps prevent hardware tampering and unauthorised access.