The very aim of a Digital Transformation is to make the workflow such that one task seamlessly follows another, requiring users to put in the least amount of effort, except for in decision-making. This is exactly what touch screens have achieved at a mass scale since the early 2000s when they started appearing on the early models of what we now call smartphones. After we saw a widespread implementation of touch screens across day-to-day devices, the user journey of most touch screen devices has improved progressively, helping us perform tasks faster than ever before.
With Digital Transformation becoming more than a buzzword across sectors, POS devices have proven to be integral for running most retail, wholesale, hospitality, warehousing, and other such businesses optimally. But, why have POS systems become so important, particularly mid-sized or large-scale ventures? The answer is simple: their use cases have gone beyond billing, offering business owners an instant snapshot of every process across their operations.
Yet, have they become increasingly easy to use and intuitive with touchscreen monitors integrated into them? That’s exactly what we will explore in this blog.
The Advantages of Over-the-Counter Touch POS Terminals
Here are some key pointers why businesses need to quickly adopt touchscreen monitors in their billing terminals.
- Improving Usability: As smartphones have become a household device, with over a billion users as of 2023, according to Statista, people are increasingly getting accustomed to associating their digital journey with touch screens. Therefore, the staff or the owners can themselves pick up on the use of a Touch POS and hit the ground running earlier than ever. Screen POS Terminal can reduce staff training time and costs, as using the monitors often feels no different than one’s phone or tablet.
In terms of productivity optimisation, when the power of touch screens is combined with programmable keyboards, which offer one-click shortcuts to the most frequent tasks, the sky is the limit!
- Overcoming Space Crunch: When businesses are starting out, the store or the reception might not be as big as the users might like. The same holds true for warehouses and other business venues. Requiring fewer peripheral devices, a POS with touch monitors might just be the solution businesses operating on minimal square footage are looking for.
- Boosting Customer Experience: Business owners can attest that in the age of quick deliveries and decreasing attention span, customer service is becoming not just harder by the day but also, synonymous with never-seen-before-swiftness. The easy-to-use interface which POS with touch screen monitors offers minimises wait times, thus improving the customer experience.
Going Beyond the Billing Counter with Touch POS Terminals: POS for Restaurants, Departmental Stores, and Warehouses
Touch POS in Restaurants
Let’s imagine this scenario: It is a festive day or a long weekend. Far too many customers have queued up at the billing counter of a restaurant to place their orders and pay for them as the cashier is struggling to keep pace with the growing crowd. People are not just eager to be served or sit comfortably after a long wait. They are also getting increasingly impatient worrying about how this delay may cause them to miss any plans after the meal. Meanwhile, the growing hustle-bustle in the restaurant also appears to compromise the experience of those dining.
In such a case, a Touch POS with a responsive monitor can save the day by quickening the billing process. Much like the other billing terminals, a Touch POS can also be the single touchpoint for restaurant management, helping managers with key tasks such as:
- Order-taking: By digitising this process the POS can reduce human error in order details while also mitigating the chances of mixing up orders.
- Front-of-the-house-staff and Kitchen Staff Communication: As soon as an order is placed, the POS can help create an instant KOT (Kitchen Order Ticket) instantly, initiating immediate order preparation.
- Billing: Touch Screen POS enable a fast billing process and also integrate diverse payment modes, especially digital payments, thus catering to a diverse range of customers.
During rush hours these processes can be further quickened with the use of multiple terminals and mobile Touch POS.
Touch POS in Departmental Stores/ Retail Stores
In large departmental stores too, over-the-counter Touch POS ensure that the billing process is quick and accurate.
Additionally, mobile Touch POS when paired with mobile barcode scanners can help in crowd management, especially when festive shopping reaches a fever pitch. This is because the staff can reach out to the customers directly with the devices and help thin the crowd. In this manner, not only do buyers not have to wait in long queues but also can avoid lugging shopping bags or pushing a heavy trolley around the store, making their shopping experience more pleasant. The mobile POS can also be linked to loyalty programs, leading to no compromise on the service that the customers otherwise receive.
In both Quick Service Restaurants (QSRs) and departmental stores, touchscreen devices can be a game-changer in driving large-volume sales. This is because, many of these Touch POS terminals come with interactive, customer-facing screens that promote upselling and cross-selling with smart suggestions.
Touch POS in Warehouses
Warehouses are significantly different operationally as compared to B2C setups such as stores and dine-in food outlets. Yet, when we talk about billing in the context of a warehouse, does it necessarily mean a static billing counter with a traditional POS system or a POS Touch Screen Terminal? The answer is a resounding no!
In fact, mobile POS with touch screens and a powerful barcode scanner can be used together to truly transform the efficacy of the warehouse, particularly in this age of quick last-mile deliveries. Gone are the days, when the warehouse workers have to locate the items ordered in the specific aisle, rack, and then the bin, and walk back to the counter to finish the billing process. The moment the item is fetched, it can be billed instantly, thus, fast-tracking the operation at the warehouse.
Looking for a Touch Screen Monitor? Discover Why You the Monitors by Posiflex for Optimising Your Operations
Over the years, Posiflex has come to be known as a market leader in the billing terminal and peripheral device hardware industry. Many major businesses have sought our products among the host of options available in the market due to their resilience, quick adaptation of cutting-edge technology, customer-centric innovation, and excellent customer service offered by professionals who have been part of the hardware and software industry for several years.
Our top-of-the-line Touch POS terminals come with improved touch responsiveness, sleek, solid, and compact design, and compatibility with a wide range of peripheral products such as barcode scanners, various types of printers, etc. Similarly, we are also proud of our mobile POS which are not only high-functioning and reliable but also robust. These products, like our other offerings, have helped us realise our motto: Your Success is Our Misson, by driving much value to our customers across sectors.
Proof of the Pudding: A Customer Success Story
Having won the prestigious Time Food Awards ‘Best Mithai in Bangalore’ for 12 consecutive years, Anand Sweets & Savouries is a well-known brand in the F&B industry, with their presence in major markets around the globe, including India, USA, Dubai, Singapore, Malaysia, UK, Canada, Qatar and Australia. When they wanted to modernise their billing, they consulted our in-house experts on POS with a touchscreen that offers an intuitive user experience.
Seeing the improvement in customer experience during the pilot stage of the rollout, they now have Posiflex touchscreen monitors across all their stores. The massive success of this project not just a noteworthy business case study for us but a testament to our set of core values which we call the 4Rs: Revolutionary Technology, Reliable Quality, Reasonable Prices, and Recognized Service.
Curious to know more about our products? Contact us today!
Published on 24th January 2025
