Recently, POSIFLEX collaborated with one of the leading healthcare organisations in India: Narayana Health. The aim behind this collaboration was to solve a long-standing problem in the healthcare sector: time-to-service. Being a critical sector, service time in Narayana Health’s crowded facilities is not just about “patient experience”, i.e., how satisfied they are with the medical attention. The Digital Transformation project was ultimately about upholding the well-being of the patients.
The healthcare industry often struggles with:
Additionally, during rush hours, despite several counters, the employees deal with excessive workload when patient registration is handled by front-desk staff. Hence, the quality of service they offer is likely to be compromised, leaving patients confused or dissatisfied.
However, the real problem in a manual process is the considerable chances of manual data entry errors. The errors, in the worst-case scenario, can potentially hamper the speed and the effectiveness of the treatment.
Progressively, hospitals and healthcare centres can be seen adopting patient check-in kiosks for queue-busting and minimising data entry errors during the patient registration phase. When Narayana Health approached for a solution, POSIFLEX’s team of POS solution experts suggested a large-scale deployment of self-service kiosks from the EK Series across Narayana Health’s facilities.
“Implementing POSIFLEX’s kiosks saved us several man-hours and helped execute multiple processes more accurately”, said a key decision-maker in Narayana Health’s management, attesting to the impact EK Series self-checkout kiosks made.
Based on our healthcare touchscreen kiosk case study video shot on the hospital premises, here are some processes which the self-checkout kiosks streamlined:
Additionally, due to the convenience kiosks offer in terms of registration, payments, and appointment scheduling, the likelihood of digital transactions increased. In other words, touchscreen self-service kiosks have potentially reduced the chances of cash-handling and billing disputes.
Final Thoughts
The implementation of POSIFLEX EK Series self-service kiosks in the healthcare facilities ensured that “Transitioning from the manned-desk patient registration process to self-check-in was a breeze due to the responsive touchscreens and low-downtime hardware of the kiosks.”, informed yet another major stakeholder of the hospital management. The decision-maker added, “Special thanks to the customer support and installation team!”, underscoring that POSIFLEX’s excellence strives to go beyond its product quality.
For more information on how POSIFLEX touchscreen kiosks can help your healthcare operations be faster, more accurate, and more patient-centric, keep an eye on our upcoming kiosk-related blog. We will discuss why our experts think that certain touchscreen kiosks in our portfolio, designed for self-service, can be transformative for the healthcare sector.
For immediate details and swift implementation of touchscreen kiosks, POS terminals, and other POS-related peripherals, contact us today!
POSIFLEX is a leading provider of innovative point-of-sale (POS) solutions, known for delivering reliable, high-performance hardware and comprehensive support.
