How Patient Self-Check-In Kiosks Improve Hospital Efficiency

Here are the main reasons behind the popularity of touchscreen kiosks in healthcare facilities: 

• Reduce Clerical Errors: With the registration and other processes being digitised, the scope of human errors drastically reduces. 
• Decreasing Strain on Healthcare Staff: With the patient check-in kiosks, the administrative and non-medical staff need not man desks, attracting long queues and focus on quality customer service and engagement on relatively complex matters, such as assistance with mediclaims, guiding non-tech-savvy elderly or underserved and underprivileged patients, guiding patients and those accompanying them with directions if a wayfinding kiosk is not nearby. 
• Smooth Patient Care Experience: Besides avoiding massive crowds at the registration counter, those seeking treatment and their caregivers can self-register, fix appointments for doctors, tests, and recommended procedures, and book medicine if the hospital management software is linked to the in-house pharmacies or aggregator platforms—at a single touchpoint. 

Similarly, when the healthcare touchscreen patient kiosk system is integrated with the hospital management software, when the patient records are digitised after each appointment, the end-users can access updated medical history and schedule follow-ups as advised, among performing other tasks. 

• Reduced Costs on Administrative Staff & Improved Resource Allocation: If the touchscreen patient check-in kiosks are sufficiently placed across the medical facilities, the hospital requires fewer manned registration/ help desks. Therefore, the management can reduce overhead costs on administrative personnel and invest the balance in improving core services and infrastructure, as well as hiring more medically skilled members of the workforce.